Frequently Asked Questions

About Our Products

Are your Japanese Pokemon cards authentic?

Yes! All our Japanese Pokemon cards are 100% authentic and sourced directly from official distributors in Japan. We guarantee the authenticity of every product we sell.

What's the difference between Japanese and English Pokemon cards?

Japanese Pokemon cards feature superior print quality, better centering, and premium card stock compared to English versions. They're highly sought after by collectors and graders for their exceptional quality and often have better pull rates.

What products do you sell?

We specialize in Japanese Pokemon cards, card accessories, and deck boxes. Our inventory includes booster boxes, individual packs, premium deck storage solutions, and protective sleeves.

Shipping & Orders

Do you ship within New Zealand?

Yes, we ship throughout New Zealand. Shipping times and costs will be calculated at checkout based on your location.

How are cards packaged?

All cards are carefully packaged to ensure they arrive in perfect condition. Booster boxes are shipped in protective packaging, and individual cards are sleeved and secured.

Can I track my order?

Yes! Once your order ships, you'll receive a tracking number via email so you can monitor your delivery.

Product Condition & Grading

What condition are the cards in?

All our sealed products (booster boxes, packs) are factory sealed and brand new. Any opened singles or graded cards will have their condition clearly stated in the product description.

Are Japanese cards good for grading?

Absolutely! Japanese Pokemon cards are preferred by many graders due to their superior quality control, better centering, and premium print quality compared to English releases.

Returns & Support

What is your return policy?

We want you to be completely satisfied with your purchase. If you receive a damaged or incorrect item, please contact us within 7 days of delivery and we'll make it right.

How can I contact you?

You can reach us through our contact form, email, or social media channels. We typically respond within 24 hours during business days.

Do you have a physical store?

We're based in New Zealand. Check our contact page for the most up-to-date information about visiting us in person.